Terms & Conditions

Your privacy is important to us. The purpose of this Privacy Policy (“Policy”) is to explain how your information (“User Information”, “User Data”) is collected, stored, used, shared and protected by Emoally (“Emoally”, “we”, “our”, or “us”) when you use our mobile application, website services application or other online services (collectively “App”). This Policy applies to users (individually “you”, “your”, “user”) of the App. By using and accessing App and services made available by the app(the “Service”), registering Account with us or otherwise submitting your information to us in any manner, to the extent permitted by applicable laws, rules and regulations (collectively “Applicable Laws”), you acknowledge that you accept this Policy and give us consent to collect, gather, transfer, store, disclose and use your information as in accordance with the provisions of this Privacy Policy, Terms of Use and Applicable Laws. However, to the reasonable extent possible, you will be informed about the purpose, time and duration of the collection, storage, use, and disclosure of your information.

Your use of the App and its Services is subject to our Terms of Use. The definitions and Terms as laid down in the Terms of Use will also be applicable to this Policy.

1. What does this Privacy Policy Cover?:
This Privacy Policy covers collection, storage, use, sharing and protection of user data by us during your use of the App. Your information will be collected with your consent, and to the reasonable extent possible or as required under applicable laws, you will be informed about the purpose and method of collection and duration of storage of your data. Third party links that you use in connection with our App may also collect, store, use and share your information. This Policy does not cover such third parties and their policies. Use of your information by them will be governed by their respective privacy policies. To the extent permitted by the Applicable laws, we do not hold any liability for the same. For information about the policies of third parties, we suggest you consult them directly.

2. Information We Collect:
We may collect information from you in order to provide more customized and improved services to you. We will only collect the information which we think is necessary for us in connection with App and its services. To the reasonable extent possible, you will be informed about the purpose, time and duration of collecting and storing the User Information at the time of collection of Information from you. Collection of your information will be in accordance with this Policy, Terms of Use and all applicable laws. The user information that we collect includes both Personal and Non-personal information from you. Personal information is the information which could be used to identify you personally such as, name and email address (“Personal Information”) and non-personal information is which could not be used to identify you such as usage data (“Non-personal information”).
2.1. Personal information:
When you use our App and create your account with us, you may need to provide information that may be used to identify you, including but not limited to name, residential address, contact number, email address, date of birth, payment information, login information and other information you provide us for the purpose of registering yourself as a professional or service seeker. which is Personal Information. We do not collect any information from you that may be considered sensitive information for purposes other than giving you our services without your consent. By creating an Account with our App, you acknowledge and agree that the information you provide to us is Personal Information and allow us and others to use that information for the purposes of delivering our services to you and for other such purposes as mentioned in this Policy and Terms of Use.
2.2. Usage information:
We automatically collect and record information about your use and access to our App and services including your IP address details for the purpose of improving and analyzing our services and otherwise in accordance with the Applicable Laws.
2.3. Information regarding services and records:
To the extent permissible under the applicable laws, rules and regulations, we collect your information about the services you have taken from our App and records of users that you have interacted with and any other information in connection with these records and access of services of the App for the purposes mentioned in this Policy and Terms of Use.
2.4. Account information:
You may be required to have an account on platforms such as required to make payment to us. We may also collect information of such account as necessary for us verify the payment and keep a record of payments made by you. We will not collect your bank account details or other sensitive information like password or pin for any account for purposes other than as mentioned in this Policy and Terms.

3. Consent:
For the purpose of providing services to you in the best possible way, we may collect information either from you or by information tracking technology that automatically collects your information from your activities on our App. However, a notice will be given to you regarding such collection of your information and your consent will be taken for using the information so collected according to Applicable Laws. You will also be able to opt out of consent previously given by you. Subject to the provisions of this Policy, we will ask for your consent before making any necessary disclosure of your information to any other party.

4. How We use your Information:
Our main purpose of collecting User Information is to provide you with our services in the best possible way. We use your information to provide you an experience with our App as per your expectations and requirements such as: monitor your use of the App and services, to help in further development of App, to create your Account and enable you to use the App, to send you alerts, notices or updates as required, to understand your requirements, to notify you regarding any changes to our services or App, to protect you against any illegal or fraudulent activities etc. Your information will only be used for the purpose as mentioned in this Policy, Terms of use and as permitted under the Applicable Laws.

5. Retention of your information:
We will retain your information as long as you are using our App, accessing our services and as otherwise necessary to provide services of our App. Terminating your account does not mean that all your information will be deleted from our database/records. To the extent permitted by applicable laws, rules and regulations, we may retain all or part of your information including but not limited to Personal and Usage Information as needed to comply with legal and statutory obligations, resolve disputes, investigate or report illegal activities, enforce agreements, Privacy Policy or Terms of Use or for any other legitimate reason in connection with our App or Services.

6. Sharing your information:
We share your information collected by us only for the purposes of making the App and our services thereto available to you for your use in accordance with the Terms of Use, this Policy and all applicable laws. We share your information with third parties only if we believe in good faith that it is necessary for the purposes of getting there in enabling and assisting us in operating the App and delivering our services to you through the App in an efficient manner. We may share your information with our agents, affiliates, associates, partners or employees (collectively “Agents and Affiliates”) in connection with our App and its services. Your information will be shared with our Agents and Affiliates only when their services will be required in connection with our App and services. We will take all reasonable measures to ensure that the privacy of your information is maintained by such Agents and Affiliates in the best possible manner as required under the applicable laws, rules and regulations.

7. Necessary Disclosure of your information:
Subject to the applicable laws, sharing your information in accordance with this Policy also includes disclosing information when we believe that it is necessary to enforce any agreement, meeting legal requirements, enforce Privacy Policy or Terms of Use, or to protect the rights, interests, safety, and reputation of Emoally, our employees, affiliates, our users or others. We may disclose your information if we believe in good faith that the access, use, preservation or disclosure of the information is necessary to:
a. Comply with any applicable law, rules, regulations, legal process or other government inquiry;
b. enforce our Terms of Use and Privacy Policy or take action against any violation;
c. Detect, Prevent, or otherwise address fraud, security or technical issues;
d. Protect our rights, reputation, and property, or that of our users, affiliates, or the public.

8. Third parties:
Our App may contain links which may lead you to other websites or applications. (“Third Party Sites”). They can also collect, store, use and share your information. Their use, storage and sharing of your information will be governed by their respective privacy policies. To the extent permissible under applicable laws, rules, regulations, we do not hold any liability in case of any dispute regarding the same. Refer to their privacy policies for details regarding their use of your information.
Third parties also include the service providers, companies or individuals to which we will share your information (for the purposes of including without limitation, maintenance services, database management, web analytics and improvement of the Services’ features, facilitate your payments) in relation to our App. These third parties may also have access to your information for the purposes related to our services through the App or your use of the App and our services. We will take all reasonable measures to ensure that privacy of your information is maintained by such third parties in the best possible manner as required under the applicable laws.

9. Security:
We are concerned about the security of your information with us. Although we make all reasonable efforts to protect your information, we cannot guarantee a hundred percent security of your data transmitted to our application. Any transmission of your data is at your risk. We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission unless it is in accordance with this Policy, Terms of Use or Applicable Laws, Rules and Regulations. The computers that store the information are kept in a secure facility with restricted physical access and we use security measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect Your Information.
Your account is also protected by a password for your privacy and security. You are solely responsible for maintaining the confidentiality of your Account, password, your Account Information and the activities done in connection with your Account. Except as otherwise required by applicable laws, you will be solely responsible for all use of your Account, whether or not authorized by you.

10. Records of processing activities:
The record of processing of your data will be maintained by us. This record will also include the purpose and duration of processing your data. The record will be made available to supervisory authority on their request.

11. Updates and changes in the Privacy Policy:
We may, from time to time, in our sole discretion, with or without notice amend, update or modify the provisions of this Policy. Such amendments, updates or modifications will be effective when published on or through the App. It is your responsibility to check and review the Policy regularly. However, to the reasonable extent, we shall inform or notify you about any such changes or amendments made in this Policy. Your continued access or use of the App or its services after any such modifications or amendments shall indicate your acceptance to continue to be bound by the Privacy Policy as modified or amended.

12. Cookies and other tracking technologies:
We may use Cookies or other similar technologies for collecting User Information. Cookies are small text files that are placed in your mobile device by websites you visit. However, you will have a message on your screen at the time of such collection of your data. This message will have two options which will enable you to either accept or block these cookies or other tracking technologies from collecting your information. You can also, at any time opt out of giving us consent to use cookies. Any use of cookies, or of other tracking tools, by this App or by the Third Party Sites in connection with this App, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. These cookies are destroyed after you log out or become inactive. Thus, no information is saved on the cookie which can allow us to identify you.

13. Viewing and changing your information:
Whenever you like to change, update, rectify or complete the information which you have provided to us, you can access your account to view and make changes or correction to your information. You may also contact us at as mentioned in the Contact Us section below if you want to request for restriction or suppression of your information under certain circumstances. We will respond to your query and take necessary actions as per applicable laws.

14. Your choices:
You may, at any time opt not to provide us with some or all of your information. You can also choose to ask us to delete your information collected by us previously with your consent by writing to us at details given in ‘contact us’ section. On receipt of your request, we will look into the matter and do the needful as required under the Applicable laws, rules and regulations. However, you understand that without certain information we may not be able to provide you with some of our services. You can choose not to give us consent if you do not want to receive the marketing, promotional materials, newsletters, emails from our side. f you no longer want to receive push notifications from Emoally, you can use the settings on your device to enable or turn off mobile push notifications from Emoally. But in such cases, we will not be able to provide some or all of our services for which the information is required.

15. Your access to your information:
You will have access to your data on our App. You will be able to update or correct your account information. You can delete your account or data and your consent can be revoked by you at any time for the future. However, when you delete your account, your information collected by us will not be deleted. If you feel the information we have retained violates any of your rights, please send us an email and we will take appropriate steps. You also have Right to Portability for which we will provide you with your data given to us by you in electronic format to transfer data to another server.

16. Payment information:
We may collect information of your payment account as necessary for us to verify payment received from you, complying with payment requirements and keeping a record of the payments. We will not collect your bank account details or other sensitive information like password or pin for any account for purposes other than as mentioned in this Policy, Terms and as per the Applicable Laws.

17. Compliance with Legislation:
We intend to apply all the Applicable laws and legislation relating to data privacy in making our services available through our App. Rules and regulation of this Policy and all the applicable laws will apply to our services. If any provision of the Terms of Use or Privacy Policy is not in consonance with such regulation, that provision shall be deemed to apply to the extent of contravention without affecting the applicability of other provisions.

18. Pseudonymous Data Storage :
We have implemented all the required measures to keep your data in Pseudonymous System, pseudonymous storage system means processing of data in which personal data is kept separately and is subject to technical measures to ensure that the personal data is not attributed to identifying or identifiable person.

19. Breach:
We will inform you and all the relevant persons and authorities within 72 hours on being aware of any situation of or relating to a data breach on this App.

20. Grievance Redressal:
Any complaints or concerns with regards to content or breach of this Policy or your data privacy rights shall be immediately notified to datasecurity@emoally.com.

Data Protection Officer : Surender Aggarwal

21. Contact us:
If you have any queries or concerns regarding the Privacy Policy, please contact us at letstalk@emoally.com